Solutions & Services
Meet digital customer demands with a cloud-based contact centre. A pre-provisioned data centre infrastructure that lets you create, deploy, monitor and manage your own cloud service.
Customer expectations have never been higher. Whatever device they’re using, when they get in touch, they want to get the right answer from the right person, right away. While a traditional contact centre might struggle to cope with this, a cloud-based solution will more than meet the challenge – and we have the skills, technology and experience to get you up and running with a risk-free migration.
By uncovering the details of customer interactions, we discover what people need for a brilliant experience. We’ll work with you to determine the best channels, tools, processes and partners to deliver it.
The benefits of BT Cloud Contact Centre:
- Ensure your customers get through to the person most suited to help them so that their query can be sorted as quickly as possible.
- Enable your customer to contact you using the media of their choice – phone, email, web – and bring these contacts together in one place for personal and prompt service.
- Better manage your busy periods and peaks in demand – use home workers to ensure you’re responsive at all times, no matter when customers get in touch.