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Meet digital customer demands with a cloud-based contact centre. A pre-provisioned data centre infrastructure that lets you create, deploy, monitor and manage your own cloud service.
Customer expectations have never been higher. Whatever device they’re using, when they get in touch, they want to get the right answer from the right person, right away. While a traditional contact centre might struggle to cope with this, a cloud-based solution will more than meet the challenge – and we have the skills, technology and experience to get you up and running with a risk-free migration.
By uncovering the details of customer interactions, we discover what people need for a brilliant experience. We’ll work with you to determine the best channels, tools, processes and partners to deliver it.
The benefits of BT Cloud Contact Centre:
Improve customer service
Help save on costs
Simple to deploy and manage
Improve customer service
- Ensure your customers get through to the person most suited to help them so that their query can be sorted as quickly as possible.
- Enable your customer to contact you using the media of their choice – phone, email, web – and bring these contacts together in one place for personal and prompt service.
- Better manage your busy periods and peaks in demand – use home workers to ensure you’re responsive at all times, no matter when customers get in touch.
Help save on costs
- Less need for multiple agents to be involved in resolving queries.
- Mobile screening can check availability of mobiles before calling, which means less money wasted calling voicemail.
- Support extended opening hours using homeworkers without the cost of having your offices open.
Simple to deploy and manage
- No hardware required. Agents can be spread across multiple sites, including homeworkers, with all the tools in place to do their job well.
- Reporting options that provide intelligence at your fingertips to help you react in real time to divert calls to other agents, if you suddenly experience a busy period.